FAQs

Got a different question? Contact Us and we'll get back to you ASAP.

Shipping

We ship our products to everywhere on this beautiful planet. So you can rock our awesome gear no matter where you are located.

We have eliminated plastic from the apparel shipping process. You package will arrive in a recyclable envelope or box pending on the size of the order.

This depends on exactly where you are ordering from. If you plan for 1-1.5 weeks that will usually be enough in most cases.

Yes. All of our orders are tracked so you can keep an eye on where they are. You will receive a tracking link via email once you order has been shipped.

Returns and exchanges

As we're a purely online business (we don't have shop fronts) it is not possible for us to offer exchanges if you change your mind. Every product includes a size chart to ensure you pick the correct size for you.

If there is an issue with the quality of your product we will of course offer you a full refund. Just send us an email with your concerns and some supporting photos and we'll take it from there.

Working with us

Yes we do. Please send us an email with your requirements and we'll be in touch with you soon. contact@climbculture.com.au

We are always on the lookout for new ambassadors who align with our values. If you think you'd make a good addition to our team them get in touch and tell us why!

We would love to see what you've got. Collaborating with climbing artists is a huge part of what we do. Check out this page for more information and to get in touch.
https://climbculture.com.au/pages/artist-info

Not at the moment. But if any position open up in the future we'll be posting about them on our social media pages. So keep an eye out there for any updates.