Returns & Exchanges

Returns & Exchanges

We want you stoked with your gear. If something's not right, here's how we sort it.

Change of mind returns

You can request a return within 14 days of your order being delivered.

To be eligible, items must be:

  • Unworn, unwashed and in as-new condition
  • Returned with all original tags attached (tees) or in original packaging (pins, stickers and patches)

Items that come back worn, washed, damaged or without tags can't be accepted and will be sent back to you at your cost.

Return postage is paid by you. We recommend using a tracked service, as we can't take responsibility for returns lost in transit.

Once we've received and checked your return, we'll issue store credit for the item price to your Climb Culture account within 5 business days. Store credit doesn't expire and can be used on anything in the store. Original shipping costs aren't refundable.

Exchanges for a different size

Wrong size? No worries. Send it back under the conditions above and we'll send the new size out to you free of charge. You just cover the postage to get the original back to us.

Exchanges are subject to stock. If your size is sold out, we'll issue store credit instead.

Faulty or incorrect items

If your item arrives faulty, damaged, or isn't what you ordered, get in touch within a reasonable time and we'll fix it with a repair, replacement or refund to your original payment method. In these cases we cover the return postage.

Our goods come with guarantees that can't be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure. Nothing in this policy limits those rights.

How to start a return

  1. Log in to your account at climbculture.com.au and open your order.
  2. Select Request return, choose the item(s), and tell us the reason. If you're after a different size, let us know which one in the notes.
  3. We'll review your request and email you the return address and next steps.
  4. Pop the item in the post and send us the tracking number.

Checked out as a guest? Just log in using the email address you ordered with and your order will be there. If you have any trouble, email us at [your email] with your order number and we'll sort it.

Please don't send items back without requesting a return first, as it slows everything down.

Wholesale orders

Returns on wholesale orders are handled under your wholesale agreement. Reach out to us directly.